Solutions Support Center

The Solutions Support Center uses tools and remote diagnostics to monitor and support customer solutions. Motorola SSC uses specialized monitoring tools and remote diagnostics. The Network Monitoring System manages/filters/correlates event volume to 10-15% of raw alarm data and identifies important alarms out of the large number of alarms generated from today’s networks. The specialized tools allow MSI to view the actual device that is malfunctioning and capture a log summary of date, time and possible cause of the event.