Software Activation Problem Resolution
This section provides a list of error messages that can be displayed when software activation of a new version of the MLC 8000 Configuration Tool software fails. Along with each error message is the recommended action to take to resolve the problem.
| Error Message Displayed | Recommended Action |
|---|---|
| Software version activation failed. | Check the state of the device. When the device is ready, perform the software activation again. |
| Software version does not exist. Version does not exist on the device. |
Activate a version of the software that does exist on the device or download the desired version to the device and then perform the software activation again. |
| Device is offline. | Ensure that the device is online and when ready, perform the software activation again. |
| The version is corrupted. Re-download the correct version. | Download a valid version of the software. Perform the software activation again. |