SERVICE AND REPAIR NOTES
Bulletin
TECHNICAL INFORMATION / 8000 W. SUNRISE BLVD. / FT. LAUDERDALE, FL 33322

SRN - 1312

APC � 749

Date: July, 2000

Deadline: April 30, 2001

Memo To: SRN Mailing List

From: Radio Products Division /Plantation, FL

Subject: On HT1250 Portables the User is Unable to Retrieve the Message on Voice Storage Board Equipped Portables

After a Quik Call II Page is Received.

Symptoms:

On HT1250 portables equipped with voice storage option boards and programmed for quik call II paging the user is unable to

retrieve the voice message after a page is decoded.

Potential Problem Radios:

Models Affected: AAH25BEF9AA5AN, AAH25CEF9AA5AN, AAH25KDF9AA5AN, AAH25KDH9AA6AN,

AAH25RDF9AA5AN, AAH25RDH9AA6AN, AAH25SDF9AA5AN, AAH25SDH9AA6AN

Serial Numbers: 749TZUxxxx through 749TAMxxxx

749FZUxxxx through 749FAMxxxx

Cause:

Firmware versions R02.00.01 through R02.15.00 did not support this feature.

Corrective Action:

The radio must be upgraded with the latest version firmware (Version R03.01.00 or later) to correct this issue. The

firmware version in the portable can be found by referencing the rear serial label or by reading the radio with

Customer Programming Software, version R04.00.00 or later. This firmware upgrade cannot be done in the field and

the affected units must be sent to one of the Depots for the upgrade. Their addresses appear below.

Motorola Inc. Motorola Federal Technical Center

3761 South Central Avenue 4395 Nicole Drive

Rockford, IL 61102-6772 Lanham, MD 20706-4349

800-227-6772 or 815-489-1000 (800) 969-6680 or (301) 731-6676

Note: The Motorola U.S. Federal Government Depot is primarily used for all Federal Government Customer

Accounts.

When returning the portable please reference this SRN.

Warranty is authorized for the Servicer at $25.00 each.