Error Messages

Error Message	Description
An error has occurred while trying to save the System Settings.	The WAVE 3000 Server Management service may be down. Try restarting the system. Try a hard reboot.
Unable to load System Settings.	Indicates the system is not in a usable state. The WAVE 3000 Server Management service may not be running. Try restarting the system. Try a hard reboot.
Configuration service is currently unavailable.	The Management service is not running. This only appears on the Home page. If this appears after committing changes, the WAVE 3000 Server may not have completed restarting. Refresh the browser window. If the issue continues then... Try restarting the system. Try a hard reboot.
Connect Plus users cannot have a list of contacts.	Contacts for radio users are programmed into the radios, not on the WAVE 3000 Server. This message only occurs when the user attempts to access Contacts via a change in the address bar of the browser.
The Radio System Adapter and the Broadband adapter IP addresses must be different.	WAVE 3000 Server units require a unique IP address between the Radio System Adapter and the Broadband adapter in order to separate the radio system from the enterprise network.
EID not found. Please check and try again.	The License server does not have the specified EID. Ensure you are using a valid EID. Contact Support if you believe your EID is correct.
Unable to remove the update file. Restart and try again.	If you have uploaded an update to your WAVE 3000 Server and, and then press the Remove update file button to abort the update process, then this error message indicates that the update file is already in use by a process on the machine. Restart the WAVE 3000 Server.
Unable to load the last update status.	Indicate that an update may not have occurred. The update may be corrupt. The WAVE 3000 Server may or may not be functional. Check the version number in the footer of the WAVE 3000 Server to ensure it matches the update version. If not, then the update failed. Contact support.
Please enter a valid IP address.	Valid IP address range is from 0.0.0.0 to 255.255.255.255.
Please enter a valid subnet address.	Valid subnet address range is from 0.0.0.0 to 255.255.255.255.
License capabilities disabled pending upgrade.	Indicates the WAVE 3000 Server needs to be updated. The WAVE 3000 Server will remain operation, but new EIDs cannot be added and CALs cannot be distributed until the update occurs.
Warning: Levels above 5 will generate large logfiles and may slow performance.	Logging above 5 consumes more CPU, RAM, and hard disk space. This will decrease the performance of the WAVE 3000 Server. Do not set logging level above 5 unless you are actively diagnosing an issue.
Unable to load Usage and System Logs. Unable to load diagnostics logs	When a WAVE 3000 Server unit is first installed, or when it is upgraded, there may be no logs present to download. Attempting to use the WAVE 3000 Server unit by logging in using a client and transmitting generates logs. Use the WAVE 3000 Server, then try to download the Usage logs.
An error occurred while saving log settings, see below for details. Contact support if the error persists.	Indicates that either logging levels or time zone was not saved.
This EID has already been added. Please edit it.	Click the existing EID to open the editing page.
This WAVE 3000 Server has reached the maximum number of Client Access Licenses.	You cannot exceed the maximum number of CALs. The maximum number of CALs varies between WAVE 3000 Server versions.
You do not have that many unallocated licenses	Add another EID to distribute additional CALs.
The WAVE 3000 Server does not fulfill the minimum free disk space required for upgrade.	Indicates the WAVE 3000 Server requires more hard drive space to upgrade. If this is due to log files, then turn off logging and wait several days as the logs are automatically deleted. Then try the upgrade again. If the problem persists, contact support.
The requested content was not found	Indicates the address was modified in the browser causing the system to attempt access to content that does not exist.
The License Server was not able to process your request. Please contact support to activate this WAVE 3000 Server.	Indicates the serial number for the WAVE 3000 Server is not registered on the license server. Contact support.
Unable to load subscriber	Indicates the address was modified in the browser on a Subscriber page.
Unable to retrieve CAL count	The system cannot determine the number of CALs available. Contact support.
An error has occurred while loading the Talk Group for editing.	Indicates a Talk Group has been deleted during editing. Another administrator may be editing at the same time as you. Return to the Talk Groups page and attempt to edit the Talk Group again.
Unable to load Talk Groups. Please try again later.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
Unable to load talk group subscribers.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
Unable to associate talk group to user(s).	Indicates a Talk Group has been deleted during editing. Another administrator may be editing at the same time as you. Return to the Talk Groups page and attempt to edit the Talk Group again.
Unable to save time zone change.	The WAVE 3000 Server software may not be able to change the system time zone. Try restarting the system. Try a hard reboot. Contact support.
There are no Client Access Licenses available for this system's serial number. Please contact support.	Indicates that the License Server has no association between the WAVE 3000 Server and an EID. Contact support.
Unable to add new talk group.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
Unable to contact license server. Check Internet connection or contact support.	Indicates a problem with the connection between the WAVE 3000 Server and the licensing server. Check the internet connect on the WAVE 3000 Server unit. Attempt to login with a WAVE client from the internet (not local) Check cables. Contact your IT department Contact Support
The License Server is unable to process your request at this time. Please try again later. If the problem persists, contact support.	Indicates a general failure to communicate with the licensing server. Try restarting the system. Try a hard reboot. Contact support.
Error performing update. The WAVE 3000 Server system is fully operational with no data loss. Contact support for assistance.	Indicates an attempt to update the WAVE 3000 Server unit has failed. Try restarting the system and attempt the update again. Try a hard reboot and attempt the update again. Contact support.
Please select a valid update file.	Indicates the selected update file was invalid. Ensure you have selected the correct file and attempt the update again. Contact support if the update continues to fail.
Unable to install update. Your system was restored to the current version.	Indicates an attempt to update the WAVE 3000 Server unit has failed. Try restarting the system and attempt the update again. Try a hard reboot and attempt the update again. Contact support.
Unable to associate User to Talk Group(s)	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
Unable to create user . Please try again later.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
An error occured while deleting this user.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
Unable to load user talk group.	Indicates a problem with the database. Try restarting the system. Try a hard reboot. Contact support.
A server error has occurred. Please try again later.	Indicates a general unhanded exception. Try restarting the system. Try a hard reboot. Contact support.