Managing Logs

The WAVE 3000 Server offers two different types of logs: Usage Logs and System Diagnostics Logs. Both Usage and System Diagnostic logs are rolling logs overwritten after seven (7) days. Logs older than seven days are not kept in the system.

Important:

Log times are recorded in the specified Time Zone. For instructions on setting a Time Zone see To set logging levels

Note:

Committing Changes or restarting the WAVE 3000 Server terminates the existing log file and starts a new file. For this reason, there may be multiple log files with similar names under each day.

Question marks appearing in logs are due to Unicode character entries or unsupported characters. Unicode characters are supported in WAVE 3000 clients, but are not yet supported in WAVE 3000 log files and may be displayed as question marks. Only ISO Latin-1 characters are supported in WAVE 3000 logs.

Log Levels

The WAVE 3000 Server allows the specification of log levels to control the amount of data collected by the system. The collection of logging information requires system resources. Logging at too high a level can slow the processing of media and control data. This can increase log-in time for users, and may increase media latency between users. For optimal use, do not set logging levels above six (6) unless you have a specific need for diagnostic information. Log levels apply only to System Diagnostic Logs, and have no effect on Usage Logs.

The WAVE 3000 Server allows for the following System Diagnostic Logging Levels:

Emergency (0) System is unusable. For example, the system cannot start or is forced to exit abnormally.

Alert (1) Action must be taken immediately to fix a serious problem that will impact performance.

Critical (2) Critical condition. A serious error has occurred that may impact performance.

Error (3) Error condition. An operation has failed unexpectedly, but system operation has not been compromised.

Warning (4) Warning condition. Not an error, but abnormal and probably noteworthy.

Notice (5) Normal but significant condition. A significant event in the life of the program, such as a new connection.

Informational (6) Informational messages. An explanation of the program's activity, but not so verbose as to overly impact performance.

Debug (7) Support & administrative debugging. This is the highest logging setting, and may impact performance. If you set logging to 7 for debug purposes, then ensure you reduce the logging level once you are done debugging.

To set logging levels

1.	Sign in to the WAVE 3000 Server system using the current administrator password.

2.	Click the Maintenance tab.

3.	Click the System and Usage Logs link.

4.	In the System and Usage Logs area, open the Set logging level to list and set the logging level.

5.	Click the Save button.

6.	Click Commit Changes when you are ready to activate the change.

Usage Logs

Usage logs are provided for administrative purposes as well as troubleshooting. Usage logs provide information such as user log-in times, Private Call initiation and termination times, and Group Call transmission duration. Each usage log consists of a Comma Separated Value (CSV) list. Usage logs are not media recordings, and contain no audio data. Usage logs are maintained for seven (7) days, then overwritten. Each day’s log is kept in a separate file marked with a date in the filename.

Included in Usage Logs:

Activity Includes logging in or out, Private Call success or failure, and Group Call success or failure.

Subscriber ID Identifies the ID of the Subscriber performing the Activity.

Subscriber Name Identifies the ID of the Subscriber performing the Activity.

Subscriber Endpoint ID Identifies the Endpoint ID of the Subscriber performing the Activity. If two WAVE broadband clients sign-in using the same Subscriber Name and Password, they will still have different Endpoint IDs.

Talk Group / Recipient Identifies the Talk Group of the transmission. If a Private Call, then identifies the recipient by Subscriber Name.

Recipient Endpoint ID Identifies the recipient endpoint ID of a Private Call. Group Calls always appear as zero.

Duration The duration of the communication from initiation to termination. For Private Calls, duration includes the entire Private Call session but not the timeout value.

To export usage logs

1.	Click the Maintenance tab.

2.	Click the System and Usage Logs link.

3.	In the Export Usage Logs section, click the Download Usage Logs button.

Note:

Some browsers may automatically download the .zip file and place it in a “downloads” folder.

4.	Open the Usage Logs using a spreadsheet editor.

System Diagnostic Logs

System Diagnostic Logs are generally provided for support purposes. If you are having problems with your WAVE 3000 Server and contact Support for assistance, they may request Diagnostic Logs to assist in troubleshooting. System Diagnostic Logs contain information about the actions and interactions of individual system components within a WAVE 3000 Server. System Diagnostic Logs are not media recordings, and contain no audio data. Diagnostic Logs include Usage Logs.

To export system Diagnostic Logs

1.	Sign in to the WAVE 3000 Server system using the current administrator password.

2.	Click the Maintenance tab.

3.	Click the System and Usage Logs link.

4.	In the Export System Diagnostics Logs area, click the date containing the logs to download. The date expands to show a list of all logs occurring on that date. Use the headers to sort by Component Name or Log Date.

5.	Click the file to download. Your browser may prompt you for a storage location, or it may download immediately to a temp folder.

6.	FTP or E-mail the Diagnostic Log files to the WAVE 3000 support team.